TERMS & CONDITIONS
Following terms & conditions are applied to your bookings through our website http://hanoioldquartercar.com. All reservation requests will be replied within 24 hours. And we will inform you in case we are unable to respond to your requests by the specified time frame.
MAKING A RESERVATION
• The reservation should be sent by Fax or Email to Hanoi Old Quarter Car Co., Ltd
• The reservation is successful when you received a confirmation from Hanoi Old Quarter Car Co., Ltd with your deposit.
• Any amendments to your reservation should be in writing and agreed by Hanoi Old Quarter Car Co., Ltd.
Add: No. 68A, Cau Go street, Hang Bac ward, Hoan Kiem district, Hanoi, Vietnam.
PAYMENT METHOD AND DEPOSIT
To ensure each party is responsible for fulfilling any of its obligations, we set out below our standard payment terms and conditions:
DEPOSIT: A deposit of 30 % of the tour price per person is required upon confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
1. By Western Union or Xoom (Sending money online)
www.westernunion.com or www.xoom.com
~Sending money online is available only in some countries. If not available, please find an agent near to you to send money OR YOU CAN ASK US TO PROVIDE OUR LINK FOR TRANSFER ONLINE PLEASE.
~All rates in OUR WEBSITES or from OUR COMPANY are not included 10% government tax and 5% service charge, please.
2. By Bank Transfers
PERSONAL BANK ACCOUNT:
• Beneficiary name:
• Beneficiary account number:
• Beneficiary address:
• SWIFT Code:
• Beneficiary Bank:
3. Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office
4. Travelers’ cheque: Only after the agreement of the two parties; in this case, 3% of expenses are charged to the customer paying for the remaining balance at our office.
5. Credit card: For payment by credit card, 3 % of expenses are charged to customers. This is for paying the fee charged by the credit card company. The Bank will charge (03% of Total) if you prefer to pay by the credit card and our Vietcombank’s machine only get Vietnam Dong so we need to convert to (VND) Dong by the rate of Vietcombank at the payment time.
CANCELLATIONS AND REFUNDS
All cancellations must be received in writing, sent to us via Fax or Email. The following rules apply for cancellations:
• More than 14 days prior to departure: The total deposit paid to us minus 5% will be refunded or kept on deposit as per customer’s instructions.
• 7 - 14 days before arrival: 20% charge
• Within 7 days before arrival: 50% charge
• One day before arrival: 100% charge
All possible care is taken to ensure that our suppliers maintain the highest possible standards. Hanoi Old Quarter Car Co., Ltd, affiliated companies shall not be responsible or become liable in contract for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly beyond our control.
This information is valid at the time of publication but it can change. However, when any changes occur, we will post on our website. The Terms and Conditions change after the deposit paid, the Terms and Conditions under which the deposit paid shall apply.